Kroger: New Internet Printable Coupon Policy Updated Again!

Newest Update This morning (1/25)  I spoke with Mark Calavaris, the manager at the Fountain City Kroger store. He said they have clarified the policy and there is a limit  of two of the same IP coupons. (Which is understandable due to the fact the print limit on most coupons is 2.) So you should definitely be able to use more than two IPs per transaction. Great news for all of us Kroger shoppers!

I have left all the other information on this post and I would encourage you to read the policy so you are familiar with the other small changes- no “free” IP coupons etc.  If you go Krogering in the next few days and try more than two IPs leave a comment and let me know how it goes. I am really interested, especially with the big sale this week!

**Update** I received a comment from a reader and the exact same email at about the same time!So here is an outline of the “new” policy. (note  I made some things bold and my comments are in italics) I have not yet talked to folks at Kroger but this is from their corporate office. I think something got lost in translation.  I don’t know if printing this new policy out and taking it with you will help or not. It seems to be the major problem is at Fountain City, maybe I will have to change Kroger stores for a while until it is all ironed out.

Internet Coupon Policy ALL Banner Stores!!

* We only accept printable coupons if they scan properly at checkout.

* We do not accept “FREE product” printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.

* We do not accept coupons for more than about 75% of a product’s value without advance notice. Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.

* Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates. Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are “non-transferable” meaning they should not be photocopied or scanned and distributed to others.

* Coupons will be rejected if they appear to have been altered in any way.

Atlanta:(that’s our region)

* Double Coupons:

* Manufacturer coupons $.50 or less Will Be “Doubled” when a Plus Card is used.

* Manufacturer coupons $.51 or greater will be redeemed at face value.

* This Does Not apply to “Free”, Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.

Pharmacy Coupons:

* Does accept Competitor Pharmacy coupons.

* Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.

General Coupon Policy:

* Only accepts two (2) Internet coupons per manufacturer, per product, per visit, per day. (I think this is where the problem comes in. I read this as two of the same coupon for the same product- again which makes sense with print limits. How do you read it? )

* The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.

* The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day

* Does Not accept expired manufacturer coupons.

* Limit One (1) manufacturer coupon per item.

* Amount refunded cannot exceed the price of the item.

* Customer is responsible for tax on all items even “Free” items

I have received several e mails and comments about issues using internet printable coupons (IP) at Kroger lately. I was shocked, I have never had a problem.

Well, I went this morning and as I was checking out asked the cashier if they still took IPs she said no. What?!? I put back almost everything in my order that I had an IP for. When I got home I called back to talk to a manager (who was very friendly and open to hearing feedback). This is what I found out:

There is a new coupon policy coming down from their division office in response to so many fraudulent printable coupons. No free item or over $1 value printable coupons and a limit of 2 printable coupons per transaction will be accepted.  I told him I understood a limit of two like coupons because most IPs have a limit of two prints but two IPs per transaction seems a little too restrictive. He seemed to agree and gave me a name of another manager he was going to talk to and they were going to work to get clarification on the new policy.

So for now I am waiting on a call back from Kroger management but do not be surprised if you visit Kroger in the near future and you are restricted to two IPs for your entire order.  I am really hoping a little more communication clears this up. If it remains at two I will definitely have to start rethinking my shopping strategies.

What about you? Have you had a problem lately? Will this policy change affect your Kroger shopping?