CouponKatie.com

Kroger Coupon Policy Changing Again?

At the beginning of the year there was major drama over Kroger’s new internet printable coupon policy. It took a few weeks but it all got ironed out.

Now it looks like there may be one more change to coupon shopping at Kroger.

I got this email from a reader today:

Is it true that Kroger is now not taking manufacturer coupons along with the Kroger coupons on one item. The manager told me today they have stopped that policy now. Also you can’t use the digital coupon along with them . Now, only  one type of coupon per item. The manager said Kroger has wised up and changed their coupon policy’s. This is so sad to hear. Is this true?  I always used a Kroger coupon, manufacturer coupon & digital coupon and they accepted them. Today they would not. I’ve been doing that for over a year now and learned it from a coupon party. So sad I won’t be shopping at Kroger anymore. Maybe I had it all wrong, but the manger said they fixed the computer system within the registers and no long will accept that.

Here is what I know:

*The Kroger coupons that come in the mail have always been manufacturer coupons (MQ). Yes they have a Kroger logo on them, but at the top of the coupon they say manufacturer coupon.  The policy has always been one MQ per item so you should have never been able to use both.

*I have not seen an official policy pertaining to digital coupons however, when you load them to your Kroger card you will see this message: Limit of one coupon per item. Digital coupons and paper coupons may not be combined on the purchase of a single item.
This is new in the last month and does do away with a lot of good deals at Kroger.

So what about you? Have you heard about this change to couponing at Kroger? Have you had a hard time redeeming coupons?  Are you looking at other grocery stores?

Comments

  1. If you notice on the catalina coupons now – they all say manufacturer coupon – so I think they do this to get around customers being able to use two coupons. A manager let me do two coupons a few weeks ago, but they won’t do it any more. (and I’m not living in Knoxville anymore, so I’m learning another grocery store now!)

  2. I was able to use digital and paper coupons this week, but over the last month my digital ones have not been coming off. What’s fair is fair I guess, at least they still double! 🙂

  3. I had no problem using a MC with an e-saver for several products at Kroger this week. So if the e-saver is automatic, does that mean you won’t have the choice to use the paper vs the e-saver, even if the paper coupon gives you more savings? If so, I’ll think twice before loading certain e-saves onto my card.

    How this will change my buying habits is I simply won’t buy some of the pre-packaged items that were such a good deal with both. I can live without Pillsbury.

  4. I had a coupon for a free almond milk (catalina). I noticed that it took off the ecoupon first which I had forgotten about. So that means I kinda lost out being that I could have gotten one free and saved money on the other rather than them both coming offone item. If I had that situation again, I would give my item to be scanned, then my paper coupon, then scan my Kroger card and see if that would change things.

  5. I won’t look for another store because Kroger still has fabulous mark-downs, bigif, double coupons, etc. The only store near me is Food City and their prices are generally awful (except the occasional close-out, freebies for kids club, meat, and clearanced produce). But I am near the UGO and I will keep going there in addition to Kroger because some things are cheaper there for sure. I definitely will not be going back to Walmart for all my grocery shopping! I’d still like a Publix!!!

  6. I feel so much better after getting all that off my chest! Thank you-haha.

  7. I have found that it depends on the cashier. I had a new girl one day and she didn’t know how to “override” the system, called the manager over, and he confirmed what you have said. I just choose my cashiers wisely now. The ones that have been there longer still allow me to use multiple coupons. It probably also depends on the store. I shop in Powell at Clinton Hwy.

  8. Well it happened to me 2 days ago, I tried to use the digital coupon & my paper coupon and they would not let me. They are not letting us use more than one coupon per item, that is mainly why I shopped at Kroger was because I could use 2 coupons per item, it saved me lots of money. So I am not going to be shopping at Kroger any more, I spoke to about 10 women yesterday over this and they all are upset too that we can not use a digital coupon and a paper coupon. They all said the same thing as me, that is why they go to Kroger they let us stack coupons there. I guess we will be shopping at Target more, cause they let u use 2 coupons per item. This is really sad about Kroger, they are wising up as they say. No they are loosing customers is what they are doing. Hey fine I will spend my money else where. To sad to bad right? They want to wise up well we don’t have to shop there any more, so I can wise up to.

  9. Juliebgriffin says:

    I have rarely used the digital coupons and Kroger is still BY FAR the best deal in West Knoxville. When I started listening to non-couponing friends and did a comparison of standard shelf prices at Kroger and Walmart (their favored store), Kroger won hands down. For example, at the time, Angel Soft toilet paper was 35 cents more at Walmart than Kroger’s regular shelf price, and I never had to pay full price at Kroger anyway. Secondly, Kroger offers store brands of nearly every product – natural peanut butter, whole wheat pasta, brown rice, etc., so even if the name brand is less at Walmart, it isn’t less than the Kroger brand. This is true in nearly every area except produce. I get most of my produce at Dollar General Market and farmers’ stands (try the Goody’s parking lot on Peters), but Walmart does have decent, local produce if that is most convenient for you. I live directly behind a Food City (and did when we lived in Powell also), and I still only go there for loss leaders and mark down meat – Kroger’s meat has become increasingly expensive. Food City’s prices are HIGH. Additionally, their employees are poorly trained and there are many problems at the register. I have never had a problem with Kroger employees being rude or incompetent. I’m grateful I don’t have to pay more to shop there, but I would. I did like Ingles when I lived in Powell, but Kroger, FC, Walmart, Dollar Gen. and Target are really the only options for me now. I make a trip to UGO at least every other month.

  10. I’d love a Publix to here in Knoxville, I am from Miami. But I was told they are not coming here, there are to many grocery stores as it is.

  11. I went to the Fountain City Kroger yesterday and was able to use a manufacturers coupon and an ecoupon together. I did have ecoupons from Kroger and some from eshortcuts for the same item, so not sure if which ecoupon it came off of. Not sure if it matters, but I gave them my Kroger card first and when she was almost finished, gave her my coupons. My receipt showed ecoupon near the item on the receipt and then my other coupons at the bottom.

  12. I went to the Fountain City Kroger yesterday and was able to use a manufacturers coupon and an ecoupon together. I did have ecoupons from Kroger and some from eshortcuts for the same item, so not sure if which ecoupon it came off of. Not sure if it matters, but I gave them my Kroger card first and when she was almost finished, gave her my coupons. My receipt showed ecoupon near the item on the receipt and then my other coupons at the bottom.

  13. I found out a few weeks back during a P&G mega event that the Kroger e-coupons will NOT come off if you use a paper coupon. I used a $5/2 coupon on some Clairol haircolor and was expecting my $2.50 Kroger e-coup for the same product to work as well. It didn’t. When I emailed Softcoin who runs the program, that was the reply they gave (no “stacking”). To my knowledge and experience the Cellfire, Shortcuts, and P&G e-saver digital coupons will still work without issue even if you use a paper coupon.

    Also, as a side note, Kroger e-coupons and P&G e-coupons seem to now be linked, so if both have the same e-coupon, you can add it to your card from only ONE website… not both (versus when Cellfire and Shortcuts often have the same e-coupons).

    Btw, I’ve also always shopped at the Clinton Hwy Kroger in Powell and they’re great with coupons.

  14. I did not realize the digital coupons had that wording when you load them. I went yesterday to Kroger and used paper along with digital coupons and had no problems.

  15. Kroger will allow double coupons up to 50 cents, as long as you have a Kroger card. (This includes e-coupons that you load onto your card.) That’s probably why some doubling-up works and some don’t – it’s just a matter of dollars off.

  16. I went onto their digital coupon rules and only found this.
    Digital Coupons Rules
    Can I use paper coupons as well as digital coupons on the same item?
    Limit of one coupon per item. Digital coupons and paper coupons may not be combined on the purchase of a single item.

  17. Ladies try this and let me know…make the cashier scan you manufactured coupons and swipe your card at the end. See if this makes a difference and if the scanner takes both. Don’t swipe you card first – no coupons and card. I have a theory on this it worked for me yesterday so let me know if it works for you.

  18. Ladies try this and let me know…make the cashier scan you manufactured coupons and swipe your card at the end. See if this makes a difference and if the scanner takes both. Don’t swipe you card first – no coupons and card. I have a theory on this it worked for me yesterday so let me know if it works for you.

  19. Sevn_bebes says:

    actually digital coupons will not double, only paper coupons. Therefore I only use paper coupons bc you can save more

  20. Ogarrison says:

    I shop at kroger all the time, but looking into the matter about the use of coupons makes me want to go else where to shop. It looks like they would want to help people.

  21. Couponbarb27 says:

    I went to Krogers this morning and they had fabreze luminaries marked down to five dollars, which is great because i HAD five of them. The cashier said it is Kroger policy that you cannot get even one of them for free, but they did make an exception for this one time, she stated however I cannot get any free item again, when mixing the sale price to mfg qs. What do you say?

  22. Couponbarb27 says:

    I went to Krogers this morning and they had fabreze luminaries marked down to five dollars, which is great because i HAD five of them. The cashier said it is Kroger policy that you cannot get even one of them for free, but they did make an exception for this one time, she stated however I cannot get any free item again, when mixing the sale price to mfg qs. What do you say?

  23. Were the $5 coupons printable? I have heard they will not honor printables if they are more than 75% of the value of the product. However, products are free quite often with sale and MQ’s- that is what makes Kroger so great. I do not think she was correct.

  24. Couponbarb27 says:

    no, coupon came out of the p&g insert. it really took the wind outta my sails when she said store policy says you can never get anything free after coupons, however they were nice and let me by with it this one time.

  25. Not getting anything for free is just not correct. If you read their coupon policy it in one place states- Customer is responsible for tax on all items even “Free” items. That would mean it is possible to get things for “free”. You can check out more in this post- http://couponkatie.com/kroger-new-internet-printable-coupon-policy/
    I really hope it doesn’t discourage you too much! Kroger is a great place to get a lot of good deals. :0)

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