Kroger: New Internet Printable Coupon Policy Updated Again!

Newest Update This morning (1/25)  I spoke with Mark Calavaris, the manager at the Fountain City Kroger store. He said they have clarified the policy and there is a limit  of two of the same IP coupons. (Which is understandable due to the fact the print limit on most coupons is 2.) So you should definitely be able to use more than two IPs per transaction. Great news for all of us Kroger shoppers!

I have left all the other information on this post and I would encourage you to read the policy so you are familiar with the other small changes- no “free” IP coupons etc.  If you go Krogering in the next few days and try more than two IPs leave a comment and let me know how it goes. I am really interested, especially with the big sale this week!

**Update** I received a comment from a reader and the exact same email at about the same time!So here is an outline of the “new” policy. (note  I made some things bold and my comments are in italics) I have not yet talked to folks at Kroger but this is from their corporate office. I think something got lost in translation.  I don’t know if printing this new policy out and taking it with you will help or not. It seems to be the major problem is at Fountain City, maybe I will have to change Kroger stores for a while until it is all ironed out.

Internet Coupon Policy ALL Banner Stores!!

* We only accept printable coupons if they scan properly at checkout.

* We do not accept “FREE product” printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.

* We do not accept coupons for more than about 75% of a product’s value without advance notice. Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.

* Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates. Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are “non-transferable” meaning they should not be photocopied or scanned and distributed to others.

* Coupons will be rejected if they appear to have been altered in any way.

Atlanta:(that’s our region)

* Double Coupons:

* Manufacturer coupons $.50 or less Will Be “Doubled” when a Plus Card is used.

* Manufacturer coupons $.51 or greater will be redeemed at face value.

* This Does Not apply to “Free”, Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.

Pharmacy Coupons:

* Does accept Competitor Pharmacy coupons.

* Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.

General Coupon Policy:

* Only accepts two (2) Internet coupons per manufacturer, per product, per visit, per day. (I think this is where the problem comes in. I read this as two of the same coupon for the same product- again which makes sense with print limits. How do you read it? )

* The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.

* The store manager has the right to limit the Quantity of coupons/items used/purchased in a single transaction, by a single customer, or in a single day

* Does Not accept expired manufacturer coupons.

* Limit One (1) manufacturer coupon per item.

* Amount refunded cannot exceed the price of the item.

* Customer is responsible for tax on all items even “Free” items

I have received several e mails and comments about issues using internet printable coupons (IP) at Kroger lately. I was shocked, I have never had a problem.

Well, I went this morning and as I was checking out asked the cashier if they still took IPs she said no. What?!? I put back almost everything in my order that I had an IP for. When I got home I called back to talk to a manager (who was very friendly and open to hearing feedback). This is what I found out:

There is a new coupon policy coming down from their division office in response to so many fraudulent printable coupons. No free item or over $1 value printable coupons and a limit of 2 printable coupons per transaction will be accepted.  I told him I understood a limit of two like coupons because most IPs have a limit of two prints but two IPs per transaction seems a little too restrictive. He seemed to agree and gave me a name of another manager he was going to talk to and they were going to work to get clarification on the new policy.

So for now I am waiting on a call back from Kroger management but do not be surprised if you visit Kroger in the near future and you are restricted to two IPs for your entire order.  I am really hoping a little more communication clears this up. If it remains at two I will definitely have to start rethinking my shopping strategies.

What about you? Have you had a problem lately? Will this policy change affect your Kroger shopping?


  1. 5peasinapod says:

    I visited a Kroger in Flint and was able to use more than 2 IP coupons with no problems. The cashier did look a bit side-ways when I whipped out my stash. With their 10 for 10 sale and $5 for purchase of 10 at the checkout, I saved over 50% of stuff I really need.

    I’m still unclear if they accept the coupons loaded on your card as well as manufacture coupons?

  2. It will depend on your store. If you put your cursor over the e coupons they now say they cannot be combined with paper coupons. Here is the new rule of thumb (according to cellfire and shortcuts) If you load them from shortcuts or cellfire it is ok to combine them with paper. If you load them from or the P&G coupons they really do not want those to be combined. That is an ethical question, they haven’t worked out the bugs so right now I still think you can, even though the coupon says not to. It is always best to follow the wording on the coupon but it is up to you.

  3. hotmomma says:

    I was at the Kroger on Kingston Pike near Cedar Bluff trying to purchase the ronzoni pasta for the mega event with coupons and they would only let me use 2 coupons TOTAL even though I had different coupons (for all 3 types of pasta). The manager was actually VERY RUDE and quite ugly in how he spoke to me. I felt like he was treating me like a criminal event though I was “okay” with the policy (meaning I didn’t give him a hard time or get angry.) I went to the new Kroger in Farragut and had NO PROBLEMS!! I asked customer service first and they spoke to the manager and there was no issues. they even told me when they would be getting another shipment of product in. I was treated so badly at KP/CB Kroger I will NEVER purchase anything there again. Boy did they lose a lot of business. They may be the most convenient to me but even with these gas prices, I will not return!!!

  4. Mamma Says says:

    houston texas–last saturday i shopped at kroger. i used to be able to use both a store coupon, and manufactorer’s coupon. no longer. i bought 3 of the same item, had 2 internet coupons, and 1 manufactorer’s coupon. (each stated $1 off 1) i couldn’t use the 3rd coupon for the 3rd item. absolutely no notice. also, on the news last night, kroger’s stores here will no longer double or triple manufactorer’s coupons. starts april 13th.

  5. Toniasqueen says:

    I was very hurt when I heard Kroger will stop doubling coupons as of April 14th.

  6. Toniasqueen says:

    I was very hurt when I heard Kroger will stop doubling coupons as of April 14th.

  7. Harley150y2k3 says:

    use of the ip coupons is bs; this probably why they changed there policies, you people need to use real coupons (manufacturers) yes i am a coupon shopper and never resorted to printed coupons, furthermore i use over 400 a week.
    ps what about extreme couponing people use on the show to save money, krogers is one of the stores used, what they gonna cancel show???????????????

  8. Harley150y2k3 says:

    use of the ip coupons is bs; this probably why they changed there policies, you people need to use real coupons (manufacturers) yes i am a coupon shopper and never resorted to printed coupons, furthermore i use over 400 a week.
    ps what about extreme couponing people use on the show to save money, krogers is one of the stores used, what they gonna cancel show???????????????

  9. Crstiality3 says:

    I also had problems with Kroger today in Lovejoy, GA on Tara Blvd. The manager was rude and said he would only accept 2 of my coupons. I was going to buy 6 Kandoo Wipes with 6 coupons. They came out of the Sunday paper. I told him he is losing business by not accepting coupons. He said, ” No, Kroger was losing money accepting coupons.” Wow really they get the face value of coupon plus 8 cents handing. Needless to say, I will not be returning to Kroger. PUBLIX is the store for me!!!!

  10. brittslynn says:

    I went to Kroger today, May 21, 2011, and was told the new policy was to only accept 3 internet printed coupons.  I put a bunch of my stuff back, because I didn’t budget for everything without the coupons.  This must be a new policy, since last week, I didn’t have any trouble with the assortment of coupons I used.

  11. The Kroger in North Richland Hills off of Hwy 26 absolutely, positively does not take any kind of printable coupons.  I have been told that time and time and time again.  Wish they did.

  12. Ktownshopper says:

    Does this mean that if I have 3 coupons for cents off on Land O’Lakes butter and I buy 3 packs, I can only use 2 of the coupons?  I’ve been shopping at the same store for years and they don’t double the coupons.  With the high cost of food today, I have just decided to switch to Kroger where I thought I could save more money.  Now I’m somewhat confused about their poloicy.  Are they really discontinuing the doubling of coupons????  Since the television show, Extreme Couponing, came out, many more people are utilizing coupons.  Is Kroger trying to discourage the use of  coupons?

  13. I tried print the coupons today and didn’t work… What to do???

  14. Wendy Myles says:

    I went to Kroger in Wite House, TN today and as told they will only accept 3 IP’s per transaction.

  15. Interesting. Three of the same coupon or 3 total?

  16. I guess I’m feeling a bit sensitive today, because after my manufacture’s coupon for a $1 off a brick of organic cheese was rejected at Kroger because my printer is crappy, I was so pissed that I actually started crying once I got to the car. They said, “by the letter of the law I can not accept this coupon” because it wouldn’t scan and told me I could be printing fraudulent coupons and not even know it. Insert curse words. It’s a valid coupon. More curses. Whole Foods takes them all day when they don’t scan.


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